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FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
Most orders ship within 2 business days.  Average delivery times are within 3-14 days depending on location.  

Tracking numbers will be updated immediately upon shipment.  If you do not receive a tracking number or have a question about your order, please email us using the submission form on contact us page or call us at 1-888-760-8991.

What if I want to return my order? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days from delivery date to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on a slip within the returned parcel.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty.  You must cancel your order before it ships. If the item already shipped, you must return at your own expense for refund.


I have entered an incorrect address what do I do now?
If you have misspelled or auto filled an incorrect address, simply reply to your order confirmation email and let us knowor call us at 1-888-760-8991.  If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Most orders ship within 2 business days and delivered within 3-14 business days. 

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email using submission form on contact us page and we will be happy to assist you in any way we can. Please include your order number if available and question.  We will get back to you within 1 business day. For immediate assistance,  call us directly at 1-888-760-8991.

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